Describing Milky Oil Is Enough — EEK Routes the Call Automatically
Whitey Triage was updated to detect water-in-oil symptoms from caller descriptions and route to the WIO booking agent automatically. Callers don't need to know the service name.
You Describe the Problem. EEK Finds the Right Agent.
A caller describing milky oil on their dipstick does not know they need EEK's water-in-oil service. They know something is wrong with their oil. Whitey Triage was updated to recognise water-in-oil symptom descriptions — milky or creamy oil, a sweet smell from the oil, visible bubbling in the oil cap, recent flooding or water crossing — and route the call to the WIO booking agent automatically.
The caller does not need to say "I need your water-in-oil recovery service." They describe what they see. Triage classifies it and routes accordingly. The WIO booking agent then takes over with WIO-specific knowledge: what the contamination likely indicates, what the recovery process involves, and what the customer should and should not do before the tow truck arrives.
Why This Matters
Water-in-oil diagnosis from symptoms is not straightforward — it requires distinguishing between a blown head gasket, external water ingress, and other oil contamination sources that have different urgency levels and different recovery requirements. Getting the caller to the right specialist quickly means the right advice is given before any further damage occurs.
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