Fleet Drivers: Immediate Steps After Misfueling a Company Vehicle

Act Fast: What Fleet Drivers Should Do After Misfueling

Misfueling a company vehicle can cause significant damage if not addressed promptly. For fleet drivers in New Zealand, the first five minutes after discovering the error are critical. Taking the right steps can prevent further harm to the vehicle and ensure a smooth recovery process.

What to Do Immediately

If you accidentally put the wrong fuel into a company vehicle, stop the engine immediately and turn off the ignition. Do not attempt to restart the vehicle, as this can worsen damage to the fuel system. Notify your fleet manager or supervisor as soon as possible to report the incident. Secure the vehicle to prevent unauthorized use until a recovery solution is arranged.

Contacting EEK Mechanical for Recovery

Once the vehicle is secured, contact EEK Mechanical to arrange a tow-to-workshop recovery. A tow truck will collect the vehicle from your location and transport it to a USIFDA-certified workshop. At the workshop, manufacturer-spec fuel system recovery will be performed to restore the vehicle to safe operating condition. This process is never completed on-site or during vehicle collection.

For immediate assistance, call the EEK customer hotline at (866) 777-3712. Our team will guide you through the next steps and schedule the recovery.

Avoiding Common Mistakes

Do not attempt to drain fuel from the vehicle yourself or drive it to a workshop. These actions can cause further damage and may void manufacturer warranties. Similarly, avoid using third-party roadside assistance services to extract fuel, as EEK’s service model focuses on workshop-based recovery. Let EEK handle the process to ensure compliance with manufacturer specifications and industry standards.

Next Steps and Cost Transparency

After the vehicle is collected, EEK will provide a fully itemised breakdown of the recovery process. Costs may vary depending on factors such as tow distance, after-hours service, and vehicle type. For detailed pricing information, refer to the rate card. This document outlines all charges associated with the recovery, ensuring transparency and clarity for fleet managers and company owners.

If you’re unsure about the next steps or need urgent help, contact EEK immediately at (866) 777-3712. Our team is available 24/7 to assist with misfuel recovery and answer any questions about the process.